Your Call Is Important To Us
Call center recordings — "Your call is important to us. Please continue to hold." — are among the most annoyingly disingenous statements of the last decade, and that's saying a lot given what's been said about weapons of mass destruction.
Computer programmer Paul M. English decided to do something about it. Thus, gethuman.com was born.
His site features a database that tracks poor customer service. More significantly, it lists call center cheat codes — numbers you can dial to escape from voice jail.
As William C. Taylor, writing for the New York Times puts it, "It would be funny if it weren't so depressing — and such bad business. Countless chief executives pledge to improve their company's products and services by listening to the 'voice of the customer.' Memo to the corner office: Answer the phone! How can companies listen to their customers if those customers have such a hard time reaching a human being when they call?"
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